Less Than 1% of Shops in Las Vegas Earn AAA Status
For AAA approved auto repair questions, estimates or appointments call us at 702-364-0566.
10% DISCOUNT
Use your membership to get a AAA DISCOUNT of 10% off labor up to a maximum of $100.
AAA STATUS
To earn the AAA designation Allied Service Center met stringent standards for:
- Services Offered
- Customer Satisfaction Level
- Staff Qualifications
- Community Reputation
- Facility Condition
- Equipment Available
- Insurance
AAA SHOP CRITERIA
AAA facilities are judged on the following criteria:
FACILITY REQUIREMENTS
The facility must provide services in the following areas:
- Engine tune-up
- Minor engine repair
- Brakes
- Electrical systems
- In addition, a facility may provide the following optional services:
- Tires, steering, suspension
Major engine repairs:
- Automatic transmission
- Heating, air conditioning
- Manual transmission, rear axle
Customer service:
- Clean, safe and comfortable customer facilities are required.
- Visible identification must be worn by all reception staff.
- All service staff must be qualified, courteous and efficient.
- The facility must receive a favorable response of 90% or better in each rating category of the AAA Auto Repair Service Questionnaire returned by the facility’s customers**.
** Allied received an overall 97.4% customer satisfaction rating.
Facility appearance:
- The facility must be clean, tidy and attractive inside and out.
Staff qualifications and training:
- The facility must have a National Institute for Automotive Service Excellence (ASE) certified mechanic or equivalent for each area of service which the facility offers.
- A garage supervisor must be available during all hours of service operation for member contact and quality control purposes.
- The facility must have an effective quality control program in existence.
- The facility must have a formal training system for keeping employees up-to-date on new automotive systems.
- The facility must have technically competent service reception personnel who are trained to advise customers regarding repairs and service.
Community reputation:
The facility must have an acceptable community reputation as determined by reviews and analysis of:
- Dun and Bradstreet or bank financial or equivalent reports
- Consumer Protection Agency report
- Inquiries of past customers randomly selected by AAA
Insurance:
- The facility must have prescribed limits of commercial general or garage liability insurance, including bodily injury and property damage coverage and garage keeper’s legal liability insurance.
EQUIPMENT REQUIREMENTS
General equipment:
- Vehicle lifts, hoists or lifting jacks
- Lubrication equipment
- Parts cleaner
- Safety stands
- Technical service manuals (up-to-date) or electronic access
- Torque wrench set (inch/foot)
- Vernier caliper
- Welding equipment
- Micrometer 0″-1″
- Headlight alignment tester
- Engine tune-up
- Engine analyzer with display
- Digital voltmeter, ammeter, ohmmeter, dwellmeter, tachometer
- Timing light
- Vacuum/pressure gauge
- Compression tester, cylinder leak down tester
- Exhaust gas analyzer
- Fuel injection test equipment
- Injector pulse tester
Minor engine repair:
- Hand-held tools only
- Brakes
- Brake drum and disc lathe
- Dial indicators
- Brake disc micrometer
- Brake drum gauge
Electrical:
- Digital voltmeter
- Digital ohmmeter
- Digital ammeter
- Battery load tester
- Battery charger
- Alternator, regulator, starting circuit tester
- Tires, steering, suspension:
- Alignment rack/tables
- Wheel balancer, spin or bubble
- Coil spring compressor
- Tire changer
- Related special tools
- Heating and air conditioning:
- Radiator and cap pressure tester
- A/C recharging station
- A/C leak detector
- Vacuum pump
- Manifold gauge set
- Freon recovery system
Major engine repair:
- Engine repair stand
- Engine floor crane
- Outside micrometer 0″-4″
- Valve refacer, valve seat cutter
- Cylinder hone/deglazer
- Cylinder bore gauge or inside micrometer 0″-4″
Automatic transmission:
- Related special tools
- Pressure gauge (300) psi
- 30-inc.asph hp. vacuum gauge
- Transmission jack
Manual transmission and rear axle:
- Gear puller, axle puller
- Arbor/hydraulic press
- Clutch aligning tools
Customer response:
In addition to meeting the facility approval criteria, applicants must receive a favorable response of 90% or better in each rating category of the Auto Repair Service Questionnaire returned by the applicant’s customers*.
*Approximately 100 questionnaires are mailed out. A minimum of 25 must be returned to make a complete file. If response is less than that, the facility is rejected.
